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Returns are only accepted if product has been damaged or tampered with by shipping company. Customer must contact Off the record liquids with 48 hours of recieving damaged goods to warrant return. All returns must have a pre-approved RA # (return authorization). Change of mind or not your flavor or taste profile does not warrant return. All opened and broken seals cannot be returned due to health and safety laws.
If returns are approved, you should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Restricted US states that we cannot ship ejuice to are: INDIANA, MINNESOTA and PENNSYLVANIA. We apologize for this
inconvenience, however laws in these states have made it impossible to do business in.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.